Returns + Exchanges

Returns & Exchanges Policy

Website: Baltine.shop
Effective Date: February 1, 2026
Last Updated: February 1, 2026

At Baltine.shop, customer satisfaction is our priority. We want you to feel confident with every purchase. If you are not completely satisfied with your order, our Returns & Exchanges Policy is designed to make the process simple, fair, and transparent. Please read the following policy carefully before requesting a return or exchange.

1. Return Eligibility

We accept returns within 15 calendar days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging, tags, labels, and accessories.
• Be free from stains, odors, or signs of wear.
• Include proof of purchase or order confirmation.

Items that do not meet these conditions may not be eligible for a return or refund.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Products showing signs of use or wear.
• Items returned without original packaging.
• Products damaged due to customer misuse.
• Gift cards (if applicable).
• Final sale or clearance items marked as non-returnable.

3. How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Please provide:

• Your Order Number
• Full Name
• Email Address
• Reason for the Return
• Photos of the product (if applicable)

Email us at:

sales@baltine.shop

Our support team will review your request and provide return instructions.

4. Exchanges

If you received the wrong size, wrong product, or a defective item, you may request an exchange within 15 days of delivery.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer:

• A refund
• Store credit (where applicable)
• An alternative product of equal value

Replacement products will be shipped after the returned item has been received and approved.

5. Return Shipping

Customers are generally responsible for return shipping costs unless:

• The wrong item was shipped.
• The product arrived damaged.
• The item is defective.
• The return resulted from an error made by Baltine.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

6. Inspection Process

Once your returned package arrives at our facility, it will be carefully inspected by our quality assurance team.

Inspection usually takes 2–5 business days after the return is received.

If your return meets our eligibility requirements, we will proceed with the refund or exchange process.

7. Refund Processing

Approved refunds are issued to your original payment method within 3–7 business days after your return has been inspected and approved.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Order Number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

Our team will review the information and arrange a replacement, exchange, or refund as quickly as possible.

9. Order Cancellations

Orders may be cancelled before they enter processing or shipment.

If your order has already been shipped, it cannot be cancelled. However, you may request a return after receiving your order in accordance with this policy.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank.

If you still have not received your refund, please contact our customer support team for assistance.

11. Policy Changes

Baltine.shop reserves the right to modify this Returns & Exchanges Policy at any time without prior notice.

Any updates will be published on this page with a revised Last Updated date.

12. Contact Us

If you have any questions regarding this Returns & Exchanges Policy, please contact us.

Baltine.shop

Email: sales@baltine.shop

Phone: +1 (980) 328-4297

Address:
700 SW 14th St
Deerfield Beach, FL 33441
United States